Frequently Asked Questions
Everything you need to know about shopping at GW Store.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, GW Store ships exclusively within the continental United States and Canada to ensure the safe and timely arrival of our home goods.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, quality and sustainability are our priorities. We partner with manufacturers who use FSC-certified wood and eco-friendly finishes to ensure our products are safe for your home and the planet.
What should I do if my order arrives damaged?
If an item arrives damaged, please take photos of the damage and the packaging, then contact our support team within 48 hours of delivery. We will arrange for a replacement or a full refund immediately.
Do you provide assembly services for large furniture?
Most of our furniture is designed for easy assembly with included tools. However, we do offer a 'White Glove' delivery and assembly service at checkout for select zip codes for an additional fee.